Influencing & Persuading

Getting your ideas heard and getting others to act on them is important whether with colleagues, external customers, suppliers or partners. This course combines the skills of effectively packaging and explaining your point of view with the skills for communicating to others in a positive and persuasive way.

Content

Recognising the Types of Communication, Language, Behaviour and Messages that have the Power To Persuade
The Power of Persuasion ? Using Questioning and Listening Techniques
Push and Pull Styles of Influencing
Handling Differences of Opinion and Communicating Difficult Messages
Communicating Positively to Gain Cooperation and Minimise Conflict
Action Planning to put theory in practise

Progression

Candidates may also be interested in the following courses: Assertiveness: Handling People and Situations More Effectively; and Running Effective Meetings.

Entry requirements

There are no entry requirements for this course.

Target audience

This course will benefit project team leaders, supervisors and managers at all levels and from any sector.

Benefits to the individual

Participants will feel better equipped to shape and communicate ideas and opinions. They will feel more confident when having to introduce change and will be able to gain the support and cooperation of others more easily.

Benefits to the organisation

Skilled influencers can support the achievement of organisational goals, facilitate change and minimise conflict.

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