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Customer care

Customer service is vital to the success of any organisation.  This short course will help develop the skills which will enable employees to gain a competitive advantage through the delivery of excellent customer service.  

Course Outline

• Listening Skills
• Practical Model for Complaint Handling
• Barriers to Effective Communication
• Build Empathy and Rapport

Mode of Attendance

Day (Public/Tailored) Duration: 1 Day

Target Audience

This course will benefit anyone interacting with customers either face-to-face or over the telephone.  

Entrance Criteria

There are no entry requirements for this course.

You can download full course description now or contact us on
0845 634 4444 or bizweb@forthvalley.ac.uk